• Contact management, event and calendar management, resource scheduling and administration, shared task management, and shared folders.
• Delegate access to allow others to check designated components like e-mail, task lists and calendars.
• Server-side and client-side and spam-filtering for managing the flow of incoming messages.
• Multi-colored flagging to mark messages for follow-up, prioritization, searching and categorization.
• Recovery of sent messages
• Delete and replace unread messages Out-of-office automatic replies
• Automatic synchronization with supported mobile phones (i.e., iPhone, Android, Windows Phone, Palm)

Microsoft® Office Outlook® 2010 combined with the power of Microsoft® Exchange Server 2010, is designed to give your agency integrated communications with high availability, comprehensive security, and simplified IT management. Workers will have increased flexibility and productivity by enabling fast and easy access to e-mail, calendars, attachments, contact lists and other tools through their desktops, Web browsers and mobile devices.

For organizations:

• New integrated archiving and discovery capabilities
• New unified mailbox resilience model provides high availability, disaster recovery and backup capabilities
• Easily delegate administration to specialized users such as the help desk or a compliance officer
• Comprehensive information protection capabilities – from e-mail moderation to automatic e-mail encryption
• The choice to run Exchange on-premises as a service hosted by PC Mall Gov or Microsoft, or as a hybrid of both on-premise and cloud-hosted.

For users:

• A consistent inbox, calendaring and contacts experience across desktops, laptops, phones and browsers including Firefox, Chrome, and Internet Explorer.
• Integrated conversation view brings together information across all folders, inboxes, and sent and deleted items, to let you view emails by subject heading, enabling you to quickly act on individual messages or entire conversations.
• Get removed from irrelevant conversations with the click of a button
• Clean up your inbox with the click of a button by automatically removing redundant messages from your inbox
• Text preview of voice mail messages in the inbox
• New call answering rules and customizations such as call transfer options
• Mail Tips notify users about potential mistakes and out of office notifications before they send e-mail

Key features:

Messaging management for access, flexibility, and coordination including:

• Contact management, event and calendar management, resource scheduling and administration, task management, and shared folders
• Allow others to check designated components like e-mail, task lists and calendars
• Server-side and client-side rules and spam filtering to manage the flow of incoming messages
• Multicolored flagging to mark for follow-up, prioritization, searching and categorization
• Recovery of sent messages
• Ability to delete and replace an unread message
• Out-of-office automatic replies
• Automatic synchronization with supported mobile phones

Access on the go from virtually any device
Communicate via your desktop computer, mobile phone or anywhere there is an Internet connection. This service is also available to Mac users through Microsoft Entourage® e-mail and personal information manager.

Support for field staff and remote employees
Now case managers, field service personnel, and other out-of-office employees can stay up to speed and productively involved, even if they’re in different time zones. Microsoft ActiveSync allows users to keep e-mail, calendar data, tasks and contact information updated on supported wireless devices.

Enhanced security
Designed for optimal security and privacy, a variety of features at both the server and the mailbox levels enable users to digitally sign and encrypt e-mails and attachments and access their mailboxes more securely. Anti-spam features include support for real-time safe and block lists, and both server-side and client-side filtering helps reduce the amount of unsolicited e-mail.

Enterprise-class messaging

• Shared contacts and calendars
• Appointment requests and advanced scheduling capabilities
• Shared task management including e-mail notification and scheduling for basic project management

Microsoft® SharePoint® Document Management 2010 is a collaboration tool that provides a single, integrated location where agency staff can efficiently collaborate, search for information and employ business intelligence to improve decision making. By digitizing paper records and employing an effective data capture solution, government and public sector organization can realize cost savings and productivity improvements.

Key features:

• Shared document and meeting workspaces
• Shared Calendars and Task lists to help manage projects
• Content management features for documents and Web content
• Workflow capabilities to help manage routine tasks
• Document libraries with version control
• Seamless integration with Microsoft Office
• E-mail alerts when documents or other items have been changed or added to a site
• User of HTTPS to help keep internet access secure
• Antivirus scanning

Microsoft® Dynamics® CRM provides a flexible platform that can empower government organizations to deliver high-quality, citizen-centric services as well as attract new businesses and opportunities to their communities. Data management and data update processes are streamlined which increases efficiency and lowers the risk of inaccurate information.

With Microsoft Dynamics CRM, organizations are able to:

• Provide “one-stop service” to citizens. Staff members can easily access information and route requests to appropriate departments. Citizens have one point of contact and the system generates alerts and an audit trail to help increase responsiveness.
• Recruit new business to their community. Economic development communications and interactions can be developed and managed through business recruiting management and community expansion tools.
• Manage service delivery. Staff members who are typically on the go can use their mobile devices and laptops to access case management tools including alerts, up-to-date citizen and business information, calendar management and map capabilities.
• Manage fund and grant requests. Automated grant request, management and tracking systems help ensure funds granted or received are used to benefit the community.
• Field inspection management. Field services employees can track applications, licensing, building and use permits as well as access past inspection reports.

Microsoft® Communications Server 2010 provides a unified communications capability that helps agencies be more productive by enabling them to collaborate easily with others in different locations or time zones using various communications options including text-based messaging, voice and audio. Through presence awareness, workers can quickly detect a colleague’s availability for a time-sensitive consult and then connect rapidly using a reliable, security-enhanced IM solution for a quick response.

Key features:

• Display and detect presence on the network
• Instant messaging over the internet or corporate network with encrypted text
• Desktop sharing capabilities
• Integration with Microsoft Office
• Presence integration with SharePoint sites
• Person-to-person audio and video inside a company LAN environment
• Capability to start an impromptu conference call
• Remote access to the service over the internet

Microsoft® Office Live Meeting is a conferencing solution that connects and engages colleagues, constituents and officials in online meetings and events through a reliable, enterprise class hosted service. With meeting attendees participating from their computers, you can deliver a presentation, kick off a project, brainstorm ideas, edit files and collaborate on whiteboards without the cost and hassle of travel.

Key features:

• Share and record meeting notes
• Highlight and emphasize key aspects of the presentation with whiteboard and annotation tools
• Streamline attendee management with surveys, calendar invitations and automatic confirmation e-mails
• Get the most out of recorded meetings with quick searches and indexing
• Conduct high quality, large scale events with confidence