PCM seeks to steadily improve the efficiency of desktop support for its clients while simultaneously lowering its cost. We integrate proven best-of-breed tools and technologies into the support model in order to automate processes and improve the accuracy and responsiveness of critical support functions. We can provide long term or short term outsourcing service solutions including:
Field Support Services
US-based Help Desk
Through our consultative approach, PCM provides the experience and knowledge that enables your outsourcing initiative to succeed. We engage only talented professionals who understand the human side of technology use, foresee the unique challenges that technology presents, and possesses the passion necessary to coordinate and execute your customized solution. We have a proven track record of assisting businesses in all industries with expert support. We want to help your organization become our next success story.
What are the benefits to my business?
When moving support and operations services from an in-house support model to a PCM outsourced solution, our customers experience improved Service Level Agreements (SLA), process improvements and an average savings of 25% to 35% in the first year of operations support. We combine the right people, processes and technologies to deliver a custom, managed service solution that exceeds customer satisfaction, service performance, and cost containment expectations. Our proven processes, coupled with our continuous process improvement measures, ensure that you consistently receive exceptional service.
Contact your PCM Account Executive today for more details on our Outsourced and Managed Services.
When it comes to desktop IT, rapid and continuous change is a fact of life. Constantly changing technologies and products are confronting IT departments on a regular basis and assets are frequently moved, upgraded, changed and even re-purposed.
PCM has been offering Install, Move, Add and Change (IMAC) services to companies like yours for over 25 years. These services include dispatching, communication planning, logistics support, delivery coordination, and supplier management. Our technical expertise can support a wide range of infrastructures, systems, software and applications including desktops and laptops; routers, switches and hubs; server and storage products; and printers and scanners.
We have a full portfolio of scalable resources – and we provide you a single point of contact for the complete project lifecycle. We can help with:
Installation and verification of new systems
Movement of existing equipment to new locations
Addition of new accessories, memory, or processor upgrades
Change of existing configurations due to events such as new users, data transfers, or migration to a new operating system
Equipment de-installation – with or without disposal of de-installed products or systems
By outsourcing your IMAC service to PCM, our team can ensure that your project happens quickly with minimal disruption to your day-to-day activities. Contact your Account Executive for more information.
PCMG has been providing top-quality field service since we began over 25 years ago. With a constant focus on customer satisfaction, we have grown to over 1200 certified engineers, technicians and project managers providing on-site support to our clients. Our agents are experts in their field with thousands of certifications among them. PCMG supports a wide variety of technology devices such as servers, desktops, printers, networking equipment, patch panels, phone systems, displays, and mobile devices.
We can create a frontline support team to provide your employees with the services that they require from your IT department. PCM combines the right people, industry standards, process-driven methodologies and industry-leading tools to deliver a custom managed service solution that exceeds expectations. Our proven processes, coupled with our continuous process improvement measures, ensure that you consistently receive exceptional service to support your business objectives while driving down the cost of support. PCM’s on-site staffing services provide a more cost-effective approach to managing distributed computing environments.
Our wide variety of customized business services includes:
Service desks and telephone-based technical support
Desktop management that provides field support at the desktop level
Data center deployment and management
Network infrastructure and security
Mobility and BYOD
Storage and servers
Messaging and archiving
Packaging and image management
Contact your PCM Account Executive today for all the details.
If you’re facing rapid growth or have IT roles that cannot wait to be filled, then give us a call. Our staffing services help build the qualified technical workforce that modern agencies need. We’ll help you define the roles and then quickly fill them with short- and long-term placements.
With our own expert personnel and with our portfolio of proven, reliable subcontractors, we are able to provide field coverage to every state in the country. Our dedicated dispatching team has the experience and know-how to ensure that we meet the most demanding service levels and that you can access resources when you need them the most.
We can provide a wide variety of customized, managed field services to our customers, including common services, such as:
Servers and storage support
Engineering and field change orders and advisories
End-to-end infrastructure support and management
VoIP support services
Deskside support services
BYOD and mobility support services
With our national field service, we can create a front line support team to provide your employees with the services that they require from your IT department. We combine the right people, industry standards, process driven methodologies and industry leading tools to deliver a custom managed service solution that exceeds expectations.
Our proven processes, coupled with our continuous process improvement measures, ensure that you consistently receive exceptional service to support your business objectives while driving down the cost of support. Contact your Account Executive for more details.
No matter how well-designed and robust your infrastructure may be, issues are inevitable. But you can’t let them disrupt your productivity. Our comprehensive Service Desk solutions are tailored to meet the demands of your organization. Whether you are a small business with ten employees or a multinational enterprise with thousands of workers, the Service Desk can deliver exceptional support to ensure your systems are up and running.
Our Service Desk is a logical choice for a help desk solution. We efficiently deliver a consistently high level of service, reduce vendor management, and lower your overall cost of doing business.
Client satisfaction, a strong focus on the training of our analysts, and measuring our performance are at the heart of our business philosophy, and we are relentless in our pursuit of ongoing improvement. We continually look for new ways to apply our expertise to your advantage.
We engage only talented professionals who understand the human side of technology, foresee the unique challenges that technology presents, and possess the passion necessary to successfully coordinate and execute your customized solution. Bottom line: we provide fast, efficient and expert technical support.
We combine the right people, best practices, process-driven methodologies and industry-leading tools to deliver a custom help desk solution that exceeds expectations. Our proven processes, coupled with our continuous process improvement measures, ensure that you consistently receive exceptional service to support your business objectives.
Dedicated Telephone Number
We establish a dedicated telephone number for you which is answered with a greeting customized to your specifications.
Client Support Team
We believe that depth of knowledge is more important than breadth. That’s why we created a team of dedicated analysts to support your specific help desk needs. Our team focuses on giving your team personalized support.
Client Support Team Manager
Each team within the Service Desk is managed by a Client Support Team Manager. The manager’s responsibilities include:
Managing the support team
Monitoring the service level objectives on a daily basis
Serving as a single point of contact
Support Made Easy
From making a phone call or web-based ticket entry, our centralized dispatching team ensures the request is processed, SLA’s are met and that you understand what to expect throughout the process.
We also provide customized tracking reporting to:
Track call volume and fluctuations
Analyze performance against the SLA
Our mission is to support your efforts in serving your own clients’ needs because we’re successful when you’re successful. Our Service Desk solution delivers the added value of process ownership while measuring our value through established Service Level Agreements