While the average product warranty lasts for only one year, it’s usually after that when problems occur. So when purchasing your new equipment and peripherals, consider extending the life of your systems and avoid high cost of repair or replacement with one of PCMG’s Service plans. Regardless of the computer peripheral brand you purchase, we can cover it.
PCMG can assist you with:
Manufacturer warranty claims
Manufacturer extended warranties
Tracking of service contracts
3rd party extended warranties
Product installation services
What is the benefit to my company?
It’s always good to know you have the protection you need when you need it the most. The industry-leading reputation of PCMG for service, quality, and expertise offers you peace of mind by helping you avoid unexpected and costly repairs. Our selection of Service Plans protects your IT investment beyond the standard manufacturer warranty and often includes additional advantages.
By protecting your IT acquisitions for as long as possible, you’ll be able to maximize the return on your investments. Contact your PCMG Account Executive today for details on all of our Service Plans.
Manufacturer Warranty Claims
At PCMG, we realize that getting timely, responsive technical help for the products you purchase is very important to you. If our Technical Support Center cannot help with your problem or concern, please contact the manufacturer directly. We urge you to always retain the manufacturer contact information that comes with each product. If the product does not come with a manual or a specific technical support contact, the manufacturer’s name and address will be printed on the packaging.
Open Box Products
Our open-box items have active manufacturer warranties. However, as some items have been previously owned, specific manufacturer warranty information is unavailable for open-box products. Please see our selection of extended warranties.
Extended Service Plans
These convenient, pre-packaged and part-numbered services are affordable, easy to use and available in a variety of configurations designed to meet the needs of businesses of all sizes. Each pre-packaged offering comes complete with a well-defined scope of services including service hours, response times, and service agreement terms and conditions. No matter which option you select, you’ll get outstanding service at an exceptional value.
AppleCare Protection Plan - AppleCare Protection Plans and AppleCare+ extend your service coverage beyond the customary 90 days and give you one-stop service and support from Apple experts.
HP Care Pack– Includes hardware and software support; installation services; education services; and premium support options to meet the needs of business critical IT environments.
Cisco SMARTnet– Gives access to support tools and expertise, such as online self-help and phone support; automatic diagnostic tools; operating system updates; hardware replacement; and on-site support.
For additional manufacturers, visit the Service Plans area of our Web site. Learn more
Service Management Tracker
Tracking expiration dates of services (warranties) for your important hardware can be one of the most time-consuming and aggravating IT tasks. That’s why PCM offers an online tracking tool to simplify your service management. With our Service Management Tracker, you can:
Manage services and track expiration dates
Generate service inventory reports for delivery via e-mail
Receive e-mail reminders when services will expire
Your PCMG orders and their services are automatically uploaded into the Service Management Tracker. You can also upload other services from elsewhere to see a complete inventory. We currently support automated services from HP, Cisco, IBM, Lenovo, Apple and Services. Additional publishers will be added shortly.
Contact your PCMG Account Executive today to take advantage of our Service Management Tracker.
PCMG Repair/Return Service Plan
When time is not the critical consideration and the original unit is needed, PCMG’s Repair-and-Return service is the most cost-effective solution. Simply ship the inoperable unit to one of our depot repair centers (Memphis, TN or Santa Monica, CA) where skilled technicians repair the equipment, then return the unit promptly. Backed by an extensive parts inventory and rigorous, comprehensive training, as well as repair authorizations from Apple, HP, IBM and other leading manufacturers, our service technicians make expert maintenance an everyday reality. Service is provided on a per-call basis for the cost of material, plus a reasonable, cost-effective hourly rate. Call for details.
Service Net, in partnership with PCMG, is a nationwide warranty service network with thousands of service technicians across United States and Canada. Through an extended service contract with Service Net, your products are covered beyond the original manufacturer’s warranty.
Hardware Service Plans
Protects your new equipment against defects, breakdowns and failures for up to three full years
Toll-free tech support available from 5a.m. to 7p.m. (Pacific Time) at 1-888-624-6255
Power surge protection covers brownouts, blackouts and surges
All brand coverage, including house brands
Fully transferable if equipment ownership changes or company relocates
“No Lemon” Guarantee means replacement after fourth confirmed failure
Fully insured by an “A” rated insurance carrier
Nationwide availability in all 50 states
Product Replacement Plans
If you ever had a manufacturer’s warranty expire the week before the product broke down, you’ll really appreciate the Service Net Product Replacement Plan. It lets you simply replace the product without any hassles or worries.
Plans cover equipment that retails for less than $350, such as printers, hard drives, mice, scanners and digital cameras.
No Repair Bills – Service Net guarantees to pay 100% of the purchase price minus sales tax for covered items retailing for us than $350. Each plan covers the product of one full year the plan is fulfilled upon replacement.
There are no deductibles, hidden charges or prorating. Service Net replaces your product free of charge.
All brands of equipment are covered, even house brands and clones!
Service Net Warranty plans can be added to your shopping cart with your purchase – or you have up to 30 days after your date of purchase. Contact your PCMG Account Executive for details.
PlumChoice Remote Technology Services
PlumChoice is a 24x7x365 US-based technology help desk and support provider that covers home, office and everywhere in between. With their superior service, top-rated technicians, and support for over 370 applications, PlumChoice is the perfect solution for technical problems. Their remote services include a wide range of support for computers, software, peripherals and mobile devices. PlumChoice is Web-based, so they can provide affordable, convenient and easy computer support options in seconds.
This service is ideal for just about any type of PC, networking or device problem in your home or office. PlumChoice remote technicians will help diagnose and correct a problem or provide training.
Diagnose operating system problems
Install software applications
Configure a wireless network
Secure personal networks
Move data from one computer to another
Set up and synchronize data backup ton a legal storage device
Configure and set up popular peripherals and devices such as networkable printers, smartphones and more
Total Care PC Support Advanced (12-month) – Remote Learn More
This 12-month subscription includes antivirus and remote backup software, as well as unlimite4d remote 24x7 tech support for performance improvements, system and device setup, training and other services.
PlumChoice expert remote technicians will protect you and your client computers against Internet security risks by quickly locating and removing spyware, adware, malware, viruses and other online threats.
i-Team Installation Services
If you need to have a product installed – desktops, notebooks, servers, storage, digital signage, software, projectors, wireless cameras and printers – the experts at i-Team will get you started on the right path.
As soon as you purchase an i-Team Service Plan from PCMG, an i-Team Service Advisor is assigned to your account. They will begin to collect pre-installation information, select and manage the installation technician and keep you informed until your product is fully installed. i-Team has a network of over 13,000 certified technicians that have completed over 750,000 projects across North America and Canada.
More Than an IT Provider – We’re Your Technology Partner
Since 2002, PCMG has been a leading provider of IT products, services, and solutions to government agencies, educational institutions, and healthcare facilities. We provide access to over 300,000 IT products like tablets, notebooks, desktops, servers, storage, and networking from leading manufacturers like Cisco, HP, Apple, Adobe, Lenovo and Microsoft. With powerful eProcurement tools, comprehensive software licensing solutions and dedicated Account Executives, it’s easy to get exactly what you need to tackle your technical challenges.
In addition, we offer world class procurement and logistics, IT consulting, and implementation services delivered through over 1200 technical professionals. Whether you want to deploy tablets securely or move your data center to the cloud, PCMG is here to make it happen. Our Services experts will collaborate with you to understand your requirements and provide tailored services to allow your organization to lower costs, increase agility, improve efficiency and succeed in today’s global economy and beyond.
14120 Newbrook Drive, Suite 100 - Chantilly, VA 20151