MICROCALL ENTERPRISE is an effective and affordable tool for large organizations that wish to get a handle on their telecom expense. Whether you create your own reports or choose from hundreds of standard ones, Microcall Enterprise helps to improve employee productivity, control telecom expense, monitor phone system traffic/trunk efficiency, pinpoint call volumes, notify you of toll fraud/employee abuse, reconcile long distance phone bills, allocate long distance phone expenses to departments/divisions, and more.
Microcall Enterprise resides at a host location and captures call data from multiple remote phone systems via IP, remote software or remote IP devices. No additional equipment and/or buffer boxes are required at the remote sites where the phone system outputs call data via IP, eliminating additional expense and maintenance. Microcall Enterprise includes all features needed in a large corporate environment such as Call Accounting, Cost Allocation, Instant Toll Fraud Notification, Online Employee Directory, Report Generator (Unlimited Number of Reports), Automatic Operation, Equipment Inventory as well as Browser-based “drilldown” reports. Microcall Enterprise interfaces with any phone system that outputs call data including ones that output call data via IP (socket connection, file, SQL database, etc.).
CALL ACCOUNTING
Microcall software runs on a personal computer and collects call records from your business phone system, computes a cost for each call, and generates unlimited reports.
Costing Calls:
Microcall properly identifies and costs calls using V&H based costing, including the most common rate plans for AT&T, MCI and SPRINT. Microcall's costing options are so flexible that you can easily enter or import your own negotiated long distance rates as well as fixed costs per minute, trunk group costing, message unit costing, banded costing, fixed costs per call, on/off-net costing, and more.
For executive suites and shared tenant environments, Microcall allows you to bill tenants separately for their calls as well as assign different rates to each tenant.
Account Code Costing:
Account Codes are often used in businesses like Law Firms, Accounting Firms, Advertising Firms and so forth that wish to bill clients for calls made on their behalf. Microcall will track and cost calls using Account Codes (Client/Matter Numbers) and these codes can be up to 16 digits in length. Microcall even includes extra fields if you wish to enter in a company name, address, etc., associated with an Account Code.
For those who forget to enter Account Codes, Microcall automatically emails a list of calls ‘without’ Account Codes so that adjustments can be made prior to final billing. Microcall also automatically outputs data to a third party billing system often used in law/accounting firms to consolidate all bills.
Authorization Code Costing:
Many business as well as organizations such as Colleges/Universities and Retirement Communities use Authorization Codes which requires a code to be entered into the phone before a long distance call can be made. Microcall will track and cost calls by Authorization Code ensuring that the proper department and/or person are billed for their calls regardless of where the call was made.
Enterprise Collection Options
Microcall Enterprise interfaces with any phone system that outputs call data. You have several options for retrieving call data from remote locations such as; phone systems that output call data via IP, remote software, or remote IP devices. Microcall Enterprise collects call data from your remote locations via IP and consolidates all your data into one database.
Microcall includes hundreds of standard reports for you to choose from and a report generator for you to create an unlimited number of reports. Microcall reports will help to:
>> Identify your “Most Expensive” calls (and who is responsible for them).
>> Identify your Longest Calls for potential Toll Fraud or Employee Misuse.
>> Determine if your long distance calls are being routed properly over your least expensive trunks.
>> Pinpoint Unused Trunks (and Extensions) and eliminate unnecessary monthly charges.
>> Find out how busy your trunks / circuits are for each hour of the day.
>> Measure success of advertising campaigns to know which Ad’s are most effective.
>> Keep track of equipment inventory and bill for equipment costs.
>> Determine if your 800 lines or VoIP Gateway is busy.
>> List number of “cold calls” made by your sales reps to determine overall effectiveness.
>> Pinpoint specific calls like, "Information 411 or 555-1212", "Emergency 911", "900 calls" and more.
>> Determine if you were just hit by Toll Fraud by identifying excessive International calls, calls to a particular International area code, if your company's long distance calls exceeds more than $500, $1500, etc., and more.
>> List your hourly inbound/outbound calls for each employee and/or entire department.
>> Determine who made calls from your facility after hours / on holidays / on weekends.
>> Control Telecom expense by budgeting / allocating phone expenses to individuals/departments.
>> Increase Employee Productivity by identifying and reducing number of personal calls.
>> Determine if your long distance phone bill is accurate and so on.
Microcall Enterprise Reports include:
>> Location Summary
>> Vendor/Customer Summary - shows calls to key vendors or customers
>> Corporate-wide Phone Number Searches
>> Consolidated Cost Center Summary
>> Most Frequently Dialed Numbers Corporate-wide
>> Inter-Location Traffic - summary of calls between company offices
>> Longest Calls Corporate-wide
>> Most Expensive Calls Corporate-wide
>> Global Area-Code Sort Report
>> Global Authorization Code Summary / Detail
>> Corporate-wide Annual Long Distance Charges Sorted By Month Report
>> Global Quarterly Analysis Report
>> Global Country Report
>> Corporate-wide Traffic Analysis Report
>> Departmental Summary Report
>> Tenant Detail Report (used in shared tenant scenarios)
>> Tenant Summary Report (used in shared tenant scenarios)
>> 411 / 555-1212 Information Report
>> 900 Calls Report
>> 911 Call Report
>> Account Code Detail Report
>> Account Code Summary Report
>> Account Exception Report
>> Area Code Sort Report
>> Add To Archive File
>> After Hours Calls Report
>> Call Type Summary Report
>> Calls Over $50
>> Calls Over 30 Minutes
>> Calls Over 45 Minutes
>> Calls To A Specific Phone Number
>> Custom Company Summary
>> Daily Summary Report
>> Employees With Fewer Than X Calls
>> Employees With More Than X Calls
>> Employees With Unusually High Durations
>> Extension Call Detail Report
>> Extension Call Frequency Report
>> Extension Call Summary Report
>> Extension Call Type Summary Report
>> Extension Inbound/Outbound
>> Extensions Over $100 Summary
>> Hourly Summary Report
>> Incoming And Outgoing Summary Report
>> Incoming Call Report
>> Incoming, Local, Long Dist. Summary
>> International Call Report
>> Local Call Report
>> Long Distance Call Report
>> Longest Calls Report
>> Most Frequently Dialed Number Report
>> Most Expensive Calls Report
>> Tandem Calls
>> Trunk Area Code Summary Report
>> Trunk Call Type Summary
>> Trunk Group Summary Report
>> Unused Extensions Report
>> Unused Trunk Report
>> Unassigned Extensions Report
>> Unassigned Trunks Report
>> Hourly Traffic Report
>> Hourly Inbound/Outbound Report
